Refund policy
UNUS VIRTUS, LLC
Refund, Exchange, Return, and Damaged Goods Policy
Effective Date: JANUARY 1ST 2026
Thank you for shopping choosing UNUS VIRTUS. We are a made-to-order apparel brand dedicated to delivering high-quality clothing tailored to your specifications. Because every item is produced specifically for you upon purchase, our policies reflect the unique nature of our production process.
Please read this policy carefully before placing an order, as it forms part of the binding contract between YOU and UNUS VIRTUS, LLC.
By completing a purchase on our website or through any authorized channel, you acknowledge that you have read, understood, and agreed to these terms and conditions. This constitutes a legal contract between YOU (the buyer) and UNUS VIRTUS, LLC (the seller).
## 1. No Refunds Policy
UNUS VIRTUS, LLC operates on a strict **no refunds** policy. We do not offer monetary refunds for any reason, including change of mind, sizing issues (where accurate measurements were provided and samples were available), or dissatisfaction with the final product.
This policy is in place because: - All garments are **made to order** at our factory. Once production begins, we incur immediate material and labor costs. - We maintain **zero inventory** at the factory level to minimize waste, reduce environmental impact, and keep prices competitive. - Accepting returns for refund would require us to absorb significant upfront restocking, processing, and potential liquidation costs for custom-produced items that may not be resellable.
By purchasing from UNUS VIRTUS, LLC you explicitly agree to these terms and enter into a binding contract. Any attempt to circumvent this policy may result in legal action.
## 2. Returns and Exchanges
While refunds are not available, *limited exchanges or returns for store credi** may be considered (at our sole discretion) under the following strict conditions:
2a. A 25% restocking fee will be applied to the original cost price. This means that if a garment was purchased on sale, 25% of the ORIGINAL NON-SALE COST will be the restocking fee applied (excluding shipping and taxes) for any approved return or exchange.
2b. The customer is fully responsible for all shipping costs to return the item(s) to our facility. We recommend using a trackable shipping service.
2c. Items must be returned within 7 calendar days of delivery (carrier delays do not affect this).
2d. Returned items must arrive in brand-new, unused condition, with all original tags, labels, packaging, and accessories intact. Any signs of wear, washing, alteration, damage, or removal of tags will result in the return being sent back to you.
2e. The customer must obtain a **Return Merchandise Authorization (RMA)** number from our customer service team prior to shipping any item back. Returns sent without an RMA will be refused and subject to additional fees.
**Please note**: Because all items are made to order, approved exchanges are subject to availability and current production timelines. We cannot guarantee immediate replacement.
## 3. How We Help You Avoid Returns
We strongly encourage customers to use the detailed resources we provide to ensure a perfect fit the first time:
3a. Accurate measurements are included in every product listing.
3b. Shirt samples and fabric references : We clearly list the exact name, brand, and model of the base shirts or blanks used for each product in the item description.
3c. Size charts and fit guides are available on our website.
3d. Fabric swatches or detailed photos are provided where applicable.
**Our goal is transparency and customer satisfaction through prevention. We invest significant effort in providing this information so that returns are unnecessary in the vast majority of cases.**
## 4. Damaged Goods or Shipping Issues
4a. If your order arrives **damaged** (e.g., torn, soiled, or otherwise defective due to transit), follow these steps:
1. **Do not wear or wash** the item.
2. Take clear photos of the damage, packaging, and shipping label immediately upon receipt.
3. Submit a claim directly to the **shipping carrier** of your choice (e.g., USPS, UPS, FedEx, DHL). Most carriers have straightforward processes for damaged packages.
4. Contact our customer support **within 48 hours** of delivery with your order number, photos, and the carrier claim reference.
UNUS VIRTUS, LLC will work with you and the carrier to resolve legitimate damage claims.
**However, UNUS VIRTUS, LLC is not responsible for damage once the item leaves our facility and is in the hands of the carrier. Claims for manufacturing defects (separate from shipping damage) will be evaluated on a case-by-case basis.**
## 5. Chargebacks and Fraudulent Disputes
***UNUS VIRTUS,LLC takes fraudulent chargebacks and payment disputes very seriously.***
- By purchasing, you agree that any dispute regarding payment must first be addressed directly with us.
- **Fraudulent chargebacks** (including those filed after receiving and using the item, or for reasons not covered by this policy) will be vigorously contested.
- We will pursue legal remedies, including recovery of the full order amount, restocking fees, shipping costs, legal fees, and court costs.
- We reserve the right to report such incidents to credit agencies and relevant authorities.
**All sales are final under the terms of this contract. Chargebacks do not override the no-refund policy.**
## 6. Additional Terms
6a. **Order Cancellations**: Cancellations are only accepted **within 2 hours** of purchase, before production begins. Once manufacturing starts, no cancellations are possible.
6b. **International Orders**: Customers are responsible for all customs duties, taxes, and import fees. Refusals of delivery may result in the customer being charged return shipping and restocking fees.
6c. **Force Majeure**: We are not liable for delays or issues caused by events beyond our control (natural disasters, supply chain disruptions, etc.).
6d. **Policy Changes**: UNUS VIRTUS, LLC reserves the right to update this policy at any time. Changes will be posted on our website and apply to future orders.
## 7. Contact Us
For any questions regarding this policy, returns, or damaged goods claims, please contact our customer support team:
Email: [support@unusvirtus.com]
We appreciate your understanding and support. This approach allows us to offer unique, high-quality apparel while minimizing waste and keeping our operations sustainable.
***By shopping at WWW.UNUSVIRTUS.COM, you agree to all terms outlined above.***
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